Help center
Questions? We've got answers.
Everything about our cutters, shipping, STL files and HC Studio. Can't find it here? Send us a message.
Our cutters
What are the cutters made of?
They're 3D printed from PLA, a plant-based plastic, with a sharp cutting edge and a raised imprint on embossed designs. Every one is designed by Josie and printed in Buda, Texas.
How are sizes measured?
Each cutter is measured across its longest side. You'll find the size options on every product page.
Which clays do they work with?
They're made for polymer clay and work with other craft clays too.
Can I use them for cookies or fondant?
Our cutters are designed for clay, so we don't recommend using them with food.
How do I care for my cutters?
Rinse in lukewarm, soapy water and let air dry. Keep them away from heat, like hot cars, ovens and dishwashers, so they keep their shape.
Orders & shipping
How long until my order ships?
We ship orders within 3 to 4 business days. During sales, holidays and other busy times it can take a little longer. You'll get an email with tracking as soon as it's on the way.
Do you offer free shipping?
Yes. US orders over $35 ship free.
Will my order arrive before Christmas?
Order by December 13 for delivery before Christmas.
Do you ship internationally?
Yes. We ship to the US, Canada, the UK and much of Europe. You'll see the options for your country at checkout.
Can I change or cancel my order?
We can't cancel or change an order once it's placed, so please double-check your cart. If you entered the wrong shipping address, message us within 24 hours and we'll do our best to fix it before it ships.
Returns & problems
Can I return a cutter?
Because every piece is made to order, we don't accept returns or exchanges. If something isn't right, message us and we'll help.
My cutter arrived broken or I got the wrong one.
Message us within 5 days of delivery with clear photos of the item and packaging. We'll replace it or offer store credit. The same 5-day window applies if something is missing from your order.
My package hasn't arrived.
Your tracking link is in your shipping email. If you can't find it, check your spam or promotions folder. Still stuck? Send us your order number and we'll look into it.
Custom & wholesale
Can you make a different size or a custom design?
Send us a message with the design and the size you need. Want to turn your own drawing into a cutter? HC Studio does it for you.
Do you offer wholesale?
Send us a message with your shop name and what you're interested in, and we'll get back to you.
STL files
What is an STL file?
It's the standard 3D model file. You open it in your slicer, the slicer turns it into instructions, and your printer makes the tool.
How do I download my files?
After checkout you'll get an email with your download link.
Can I sell cutters I print from your files?
Our STL files are for personal use. Message us if you'd like to talk about commercial use.
HC Studio
Do I need a 3D printer?
Yes. HC Studio gives you the STL file, and you print it yourself or send it to a printing service. Any standard filament printer can handle these.
Can I sell what I make in HC Studio?
On the Pro plan, yes. It includes commercial use for the cutters, rollers and stencils you create. Starter and Studio are for personal use.
What if I run out of downloads?
You can buy a boost pack for extra downloads that month, or move up to a bigger plan at any time.
Does it work on my phone?
Not yet. HC Studio is built for desktop right now, so use a laptop or computer. Mobile is on the list.
Still have a question?
Josie answers every message, usually within 1 to 2 business days.