We aim to ship all orders within3–4 business days. Please note that duringsales or high-volume periods, processing times may be slightly extended. We appreciate your patience.

We donot accept returns or exchangesdue to the custom, made-to-order nature of our products. However, if you experience an issue, don’t hesitate to contact us—we're here to help.

We donot accept cancellations, changes, or modificationsonce an order is placed. Please double-check your cart before checkout.

f you contact uswithin 24 hours, we will do our best to update the address before your order ships. Once an order is shipped, we cannot change the destination.

Once your order ships, you'll receive an email with atracking number. If you don’t see the email, check yourspam or promotions folder, and make sure your email address is correct at checkout.

Please email us at info@hellocutters.com within 5 days of receiving your orderso we can review and resolve the issue for you.